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Shipping & Return Policies

Shipping 

  • Most orders ship out in 2-5 business days after order is placed on website, except for PREORDER Items ("Available Ship Date" is provided on the PREORDER item's page). We will notify you via your email when your order has been sent and provide you with shipping confirmation and tracking number (USPS).
  • We ship USA ONLY through Priority USPS.
  • All packages are insured with $50 of insurance. Should you require more insurance please email us.
  • It is of high importance that your address is correct at the time of ordering as we are not responsible for lost or stolen packages.
  • Please take note of the "Available Shipping Dates" for PREORDER Items. In the event of a delay for your PREORDER item(s), we will reach out to you via email, text message or phone call.
  • We will inform you if there are any delays. Please note, that delays may arise during holidays, the COVID 19 outbreak and new collection launch and sale periods.
  • Each order is shipped out of our fulfillment center in Mississippi, USA
All USA States
Priority Shipping- USPS
Shipping cost- $11.90
Total Delivery Time 7-10 business days

No Refunds! Exchange or Store Credit ONLY at management’s discretion! No Exceptions!
** WE ARE A SMALL BUSINESS AND WE HAVE A NO REFUND POLICY ON ALL ITEMS! **
All returns are processed via exchange or store credit only!

We do not issue refunds back to your original method of payment we only give store credit. Exchanges and credits are done at the discretion of management. We encourage you to take your time in selecting your items, and of course feel free to reach out to us with any questions regarding sizing or styling! Please direct questions to info@danahiley.com
 
EXCHANGE OR STORE CREDIT ALLOWED WITHIN 7 DAYS OF RECEIPT (we must receive the return at our warehouse no more than 7 days after package is delivered to you).

For all exchanges, if 7 days has gone by since you received your item,
unfortunately we can’t offer you an exchange or store credit.

 
PROCESSING EXCHANGES


Processing exchanges take 5-7 business days as all returns need to be sorted and inspected at our warehouse. Once your return is received and inspected, we will process the exchange per availability of the requested exchange item. If the item is no longer available we will issue you a store credit.
Mail your item to:


Dana Monet
7160 Copper Ridge DR
Ridgeland, MS 39157
 
Please Note:

YOU WILL BE RESPONSIBLE FOR PAYING YOUR OWN SHIPPING
COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-
REFUNDABLE. 


Depending on where you live, the time it may take for your exchanged product to reach us, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service (USPS, UPS, FEDEX) or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


For additional questions, send an email to info@danahiley.com

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